Ed Richards

Agents using Chrome on Windows aren’t able to use shortcuts like ctrl + alt + Down or ctrl + alt + J in Support. There doesn’t appear to be an issue in Firefox or Chrome on Mac.

 

Thanks!

Hi There,

We're experiencing a glitch where macros are being applied multiple times from a single selection. When this occurs the macro is duplicated several times, one underneath another.

It occurs at random and doesn't just affect specific macros.

Hi there,

One of our agents is experiencing a glitch when trying to attach files to tickets in Chrome on Windows.

When the agent attempts to drag and drop a file they're unable to drop files into the below boxes. In addition, they're unable to exit the upload without refreshing their browser meaning that all ticket updates are lost. Attaching a file using the attach file button works as normal.

The agent has deleted all cached files Chrome in an attempt to resolve with no change.

I haven't been able to recreate this glitch on another system.

Any help would be much appreciated.

Thanks!

Hi There,

Currently we're using Microsoft Power Automate to create a new ticket when a webform is submitted in Microsoft Dynamics 365 Customer Voice.

As part of this webform we require that PDFs can be added to the created ticket.

When a HTTP request is posted from Power Automate using the the Attachments API to obtain a file token, the file content_type returns set to "application/json", even though I have added "content_type": "pdf" to the body of the HTTP request.

As a result the attachment on the created ticket won't open.

Thanks!