Karen Hynes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. How do I create a report by agent on Total Online, Time Available, and Time Away?

Hi both,  As Gabriel mentioned, we are actively working on the development of these reports and more details are available on the following post Zendesk Talk: Allow Reporting on Agent Availability....

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• Karen Hynes
• Création 10 octobre 2022 10:16
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Hi Sandeep Jindal,  We are still on track for an EAP in q4 of this year. Please keep following this thread and Zendesk Talk: Allow Reporting on Agent Availability to keep up to date on these announ...

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• Karen Hynes
• Création 27 septembre 2022 10:01
• -1 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all,  I really appreciate the comments and feedback on this post, please be assured that we are continuously working hard on these datasets and our timeline for EAP still remains as q4. I will e...

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• Karen Hynes
• Création 27 septembre 2022 09:56
• -2 votes

Commentaire officiel

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all,  To re-iterate on the timelines, we will be looking at a release in q4. We are working hard on getting this released as soon as possible. Please keep up the engagement and I will keep poste...

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• Karen Hynes
• Création 23 août 2022 13:37
• -3 votes

Commentaire officiel

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Reporting on Availability Time in Chat

Hi all, Last time I updated this thread we were aiming for a q3 release, we have an update on these timelines now of a q4 timeframe. I will keep these posts updated as and when I have more informat...

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• Karen Hynes
• Création 9 août 2022 09:23
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all,  Thanks for the continued interaction on this post! We are working hard and our updated timeline is aiming for a q4 release for these reports. As always, please keep up the engagement and a...

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• Karen Hynes
• Création 4 août 2022 11:59
• -1 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Hi Luis Freitas,  Please refer to the following thread for more detailed updates but we aiming for a q3 release for this dataset! Thanks,  Karen

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• Karen Hynes
• Création 16 juin 2022 09:30
• -1 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi CJ,  The historical version of the agent status dataset is aimed for release in q3. We have removed the requirement for EAP and as a result, we will be going straight to general launch. Any furt...

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• Karen Hynes
• Création 31 mai 2022 15:53
• -1 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi CJ and Tom Erik Skjønsberg,  We have removed the requirement for EAP for this dataset and as a result, we will be moving straight to GA at the start of Q3. I understand your frustrations and we ...

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• Karen Hynes
• Création 24 mai 2022 08:54
• -2 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi Norman Knoche,  There will be a small buffer on the data available in this dataset at launch (a few weeks at most), I will update here with more specific detail closer to the time.  Any further ...

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• Karen Hynes
• Création 24 mai 2022 08:45
• 0 vote