Karen Hynes

Commentaire officiel

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Reporting on Availability Time in Chat

Hi all, Last time I updated this thread we were aiming for a q3 release, we have an update on these timelines now of a q4 timeframe. I will keep these posts updated as and when I have more informat...

• Afficher le commentaire
• Karen Hynes
• Création 9 août 2022 09:23
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all,  Thanks for the continued interaction on this post! We are working hard and our updated timeline is aiming for a q4 release for these reports. As always, please keep up the engagement and a...

• Afficher le commentaire
• Karen Hynes
• Création 4 août 2022 11:59
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Hi Luis Freitas,  Please refer to the following thread for more detailed updates but we aiming for a q3 release for this dataset! Thanks,  Karen

• Afficher le commentaire
• Karen Hynes
• Création 16 juin 2022 09:30
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi CJ Johnson,  The historical version of the agent status dataset is aimed for release in q3. We have removed the requirement for EAP and as a result, we will be going straight to general launch. ...

• Afficher le commentaire
• Karen Hynes
• Création 31 mai 2022 15:53
• -1 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi CJ Johnson and Tom Erik Skjønsberg,  We have removed the requirement for EAP for this dataset and as a result, we will be moving straight to GA at the start of Q3. I understand your frustrations...

• Afficher le commentaire
• Karen Hynes
• Création 24 mai 2022 08:54
• -2 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi Norman Knoche,  There will be a small buffer on the data available in this dataset at launch (a few weeks at most), I will update here with more specific detail closer to the time.  Any further ...

• Afficher le commentaire
• Karen Hynes
• Création 24 mai 2022 08:45
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Reporting on Availability Time in Chat

Hi all,  To provide an update here, we are removing the need for an EAP for this dataset and as a result, we will be moving straight to GA at the start of q3 (any changes to this timeline will be s...

• Afficher le commentaire
• Karen Hynes
• Modifié 9 août 2022 09:17
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Agent "Total Online Time" reporting.

Hi Ryan Fitzpatrick,  We have removed the requirement for an EAP for the historical version of this dataset and as a result, we will be moving straight to GA at the start of q3. I've provided a mor...

• Afficher le commentaire
• Karen Hynes
• Modifié 24 mai 2022 08:51
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Hi all,  Touching base with an update on our plan for this dataset. We are removing the requirement for an EAP and as a result, we will be moving straight to GA at the start of q3 (I will provide u...

• Afficher le commentaire
• Karen Hynes
• Création 23 mai 2022 16:34
• 2 votes

Commentaire officiel

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Away status and reporting

Hi all,  To provide an update here- We are aiming for a GA release of this dataset at the start of Q3 (I will update here if this timeline changes). Within this dataset, customers will be able to r...

• Afficher le commentaire
• Karen Hynes
• Modifié 23 mai 2022 16:55
• 1 vote