Karen Hynes
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Activité totale117
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés3 utilisateurs
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Votes3
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Abonnements41
Aperçu des activités
Dernière activité effectuée par Karen Hynes-
Karen Hynes a ajouté un commentaire,
Hi Robert Elliott Thanks for the message. Yes this announcement is for current EAP customers. We have paused enablement for further EAP customers currently as we look to improve the experience by a...
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Karen Hynes a ajouté un commentaire,
Hi Lauren Benkov, Thanks for getting in touch, the dataset reload will be taking place of the course of today and tomorrow. Customers should have access to unified and custom state metrics early n...
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Karen Hynes a créé une publication,
Important notice: Data reload required for the Agent State Historical Reporting EAP datasets
The following post is to note that we are currently making some enhancements for this functionality through the addition of unified and custom state reporting for Omnichannel routing customers! In ...
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Karen Hynes a ajouté un commentaire,
Hi everyone, thank you for your feedback and for raising this again as it has been a few months since we have been able to provide an update. Rest assured this feature update remains top of mind bu...
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Karen Hynes a ajouté un commentaire,
Hi Krishna, This space is for posts relating to the Agent state and activity EAP in Explore. To get more visibility on your post I would recommend moving it to the general Explore space within the...
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Karen Hynes a ajouté un commentaire,
Hi Bobby Watton, Thank you very much for this feedback. It's really appreciated. Custom state reporting is planned for both Live data and Historical reporting. Live data is planned to be released ...
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Karen Hynes a ajouté un commentaire,
Hi both, Thanks for reaching out! Please feel free to sign up via the following form. Thanks, Karen
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Karen Hynes a créé une publication,
Want to provide some EAP feedback?
Hi there! We're reaching out to understand how you are using the Agent State Historical Reporting EAP and any feedback you may have! There are some questions below, however, please feel free to co...
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Karen Hynes a ajouté un commentaire,
Hi Gerald J, Yes we will be including Custom states later this year- most likely a q4 timeframe. Thanks, Karen
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Karen Hynes a ajouté un commentaire,
Hi Amelia, This is currently an active EAP. You can sign up via the following form! Any further questions, please let me know. Thank you, Karen