Kav Chatha

Please can you provide update on business hours/business days for unsolved tickets?

For the Zendesk Support Email Addresses the Zendesk platform should notify Administrators if there are any fails in the settings to ensure that any issues with email records or forwarding can be by rectified by the team.  

Hi Zendesk

The upgrade to Agent Workspace is negatively impacting my team. In Zendesk support when we are typing in the text box if you start typing something in Public Reply and then decide to change to internal note the text disappears. This is extremely frustrating and time consuming as we have to remember the text and re type all the text again in the text box. Please can you ensure that the text/image stay in place when switching from public reply to internal note. 

Best Regards

Kav

Hi Zendesk 

The upgrade to Agent Workspace is negatively impacting my team. In Zendesk support when we are typing in the text box if you start typing something in Public Reply and then decide to change to internal note the text disappears. This is extremely frustrating and time consuming as we have to remember the text and re type all the text again in the text box. Please can you ensure that the text/image stay in place when switching from public reply to internal note. 

Best Regards

Kav