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Stephan Marzi
Adhésion le 06 juin 2023
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Dernière activité le 14 août 2024
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Dernière activité effectuée par Stephan Marzi
Stephan Marzi a ajouté un commentaire,
As a member of the department using the support tool and without any detailed background, we would like to see videos about inplementing API's etc..
Afficher le commentaire · Publication le 14 août 2024 · Stephan Marzi
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Stephan Marzi a ajouté un commentaire,
Building API's and other useful tools would be great. For sure the standard user is really into the details, but the starting ones or even the admins of the departments using the support tool does not know how to set up things like this.
Afficher le commentaire · Publication le 14 août 2024 · Stephan Marzi
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Stephan Marzi a ajouté un commentaire,
Thanks Brandon!
Afficher le commentaire · Publication le 28 juin 2024 · Stephan Marzi
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Stephan Marzi a ajouté un commentaire,
Hi Efrat,
We are using special views for the group of managers. If needed you can also provide mails or a message in MS Teams channels or Slack.
Regards,
Stephan
Afficher le commentaire · Publication le 28 juin 2024 · Stephan Marzi
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Stephan Marzi a ajouté un commentaire,
Brandon (729) : Love it!
Afficher le commentaire · Publication le 26 juin 2024 · Stephan Marzi
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Stephan Marzi a ajouté un commentaire,
Great community and really great assistance! Thumbs up!
Afficher le commentaire · Publication le 26 juin 2024 · Stephan Marzi
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Stephan Marzi a ajouté un commentaire,
Hi Helen,
We also mentioned that in several cases. Please check if the browser is up-to-date. I would also recommend to use Google Chrome. The most common problems with drag and drop were solved after an update.
We also use an additional app of Leafworks.de/ Knots.io. The side con app allows us to transmit the files between ticket comment and side conversation without any effort. This helps us a lot.
Regards,
Stephan
Afficher le commentaire · Publication le 25 juin 2024 · Stephan Marzi
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Stephan Marzi a ajouté un commentaire,
Thomas Verschoren : Nice one! Thanks!
Afficher le commentaire · Publication le 04 juin 2024 · Stephan Marzi
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Stephan Marzi a ajouté un commentaire,
In Germany we have a co-determination by a third party called works-council. This party has also Impact like the managing board and HR. They are taking into consideration the interests of the employees. Transparency on basis of personal data are forbidden.
Afficher le commentaire · Publication le 26 mai 2024 · Stephan Marzi
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Stephan Marzi a ajouté un commentaire,
Hi Helen,
We are using this feature and I am also glad having it. Admins can set the users group in the profile of every agent:
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In case the standard is a “general group” and if you would like to set the agents favorite group as the one that should be used in tickets, please set the respective group of every agent manually:
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In case the agent is considered in a couple of groups, the agent - while taking a ticket to his account - will automatically set the ticket to the standard group.
Do you have further questions?
Regards, Stephan
Afficher le commentaire · Publication le 16 mai 2024 · Stephan Marzi
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