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Ricardo Novais Pereira

Adhésion le 16 oct. 2021

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Dernière activité le 23 août 2024

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Ricardo Novais Pereira a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Please develop a way to group Content Blocks in the interface, so at least we can group the translations of the same content together in the same folder/group.

Afficher le commentaire · Publication le 23 août 2024 · Ricardo Novais Pereira

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Ricardo Novais Pereira a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Thanks!

Afficher le commentaire · Publication le 14 févr. 2024 · Ricardo Novais Pereira

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Ricardo Novais Pereira a créé une publication,

Publication Feedback - Ticketing system (Support)

Hi,

I'm wondering if anyone can help me with the below question. I search briefly but results are pointed out to other answers that are not exactly what I'm looking for.

We currently set the customer language manually in the user settings from the agent-view.

 

But I'm wondering how to make this option available via the Edit my profile panel inside User profile so the users can also have the option to set this themselves, and automatically update their profile data.

Is this possible to do?

Thanks

Publication le 15 nov. 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Katarzyna Karpinska if not September, when then? I'm very curious and would also be very happy to have this feature in the content blocks at any moment now! :)

Afficher le commentaire · Modification le 04 oct. 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Thanks for the update

Afficher le commentaire · Publication le 16 juin 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Katarzyna Karpinska is Zendesk Guide on track to improving this limitation, to be able to translate articles with content blocks via API?

Also, do we still need to create separate content blocks per language, or will one single content block have the option to select the language (similar to articles and categories/sections)?

Thanks

Afficher le commentaire · Publication le 12 juin 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Katarzyna Karpinska, any update on the Content Block translations, since the prioritized features you mentioned before have been developed? Thanks!

Afficher le commentaire · Publication le 12 avr. 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira a ajouté un commentaire,

CommentaireUsing help center search

Hi, our Google Search Console is returning an error:

"Page is not indexed: Duplicate, Google chose different canonical than user"

"User-declared canonical: https://support.enviolo.com/hc/en-us"

"Google-selected canonical: https://support.enviolo.com/"
 
If the indexation is automatic, how can I hope to solve this issue - can anyone help?

Afficher le commentaire · Publication le 03 avr. 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Antonio Maninha we can connect, and perhaps I could offer some input? Otherwise, you might have to continue waiting for more years :P  https://www.linkedin.com/in/ricardonovaispereira/ 

Afficher le commentaire · Modification le 08 févr. 2023 · Ricardo Novais Pereira

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Ricardo Novais Pereira a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Antonio Maninha We're working on a new help center where I work, and content blocks were one of the adoptions we made to reuse the content in different articles and sections. We have situations where just reusing the same article on different sections would have been in fact easier, but Content Blocks also provide a workaround to achieve something similar. I'd say it's already a possible alternative, but your case may be different - there's a lot I don't know.

Katarzyna Karpinska good to know, and thanks for clarifying!

Afficher le commentaire · Publication le 06 févr. 2023 · Ricardo Novais Pereira

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