Rebecca Che

1. Support
2. ...
3. Measuring success
4. About CSAT (Customer Satisfaction) ratings in Zendesk Support

Hi, when the agent has any bad rating, can we set up an email notification in Zendesk so that the team lead can be notified? Tks

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• Rebecca Che
• Création 26 novembre 2021 12:48
• 0 vote

1. Agent guide
2. Ticket basics
3. Updating and solving tickets

Hi, When a ticket to the Pending/hold status, is the clock stop ticking for resolution time? thanks  

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• Rebecca Che
• Création 19 novembre 2021 15:59
• 0 vote