Rebecca Che

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi Team We found that in the Zendesk explore, we are unable to pull the internal note timestamp. Is there any future plan for this? For example, when the support ticket had the first reply with an ...

• Rebecca Che
• Création 4 janvier 2022 14:56
• 2 abonnés
• 1 commentaire
• 2 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hello Team Please give us a way to measure the duration time of the custom field with Checkbox as well. With the increasing need for custom fields for specific requests, we also need a way to measu...

• Rebecca Che
• Création 13 octobre 2022 12:19
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Hi, I'm trying to add a Target line into the column chart, For example, add a line to specify the target is 5. how can I achieve this?  

• Rebecca Che
• Création 15 juin 2022 08:45
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

I am trying to create calculated metrics with the following two conditions. one for a specific ticket tag and the other is for the satisfaction rating with Good, but the data does not return the co...

• Rebecca Che
• Création 5 janvier 2022 16:32
• 4 abonnés
• 4 commentaires
• 0 vote