Shayan Moussawi
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Shayan Moussawi-
Shayan Moussawi a créé une publication,
Custom Objects Unavailable ever since today?
Ever since today, I am getting the following error when opening a custom object: Is this just happening on our instance?
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Shayan Moussawi a ajouté un commentaire,
If I understand correctly every single one of these advanced AI features is limited to retail customers / B2C only… Adding on top of that, that the standard model pricing was changed (despite of ...
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Shayan Moussawi a ajouté un commentaire,
Question 1:For our use case using or forcing the external ID field would work - the important bit would be that the upload (and perhaps the API as well) could handle create or update functionality:...
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Shayan Moussawi a ajouté un commentaire,
Ashwin Raju Is it also possible to use their related attributes in a macro? For example, if a transaction custom object is linked to a Ticket through a lookup field in the Ticket form - would it be...
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Shayan Moussawi a ajouté un commentaire,
Ashwin Raju Hello there,Yes I have tested it, and it seems to work - now the order of attributes is equal to the one given in the important details tab.Thank you for the quick fix.
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Shayan Moussawi a ajouté un commentaire,
I second this 100%.Zendesk is pushing changes to production without adequately informing their users about it or testing them beforehand. There is a reason why EAPs and Betas exist so I don't see w...
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Shayan Moussawi a créé une publication,
Time Zone now part of "Important details panel" in user data: Issue with agent workspace display
As of today (24th of April 2023) the Timezone of a customer is part of their important details panel in the User profile.This is not necessarily an issue, however this leads to the problem that the...
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Shayan Moussawi a ajouté un commentaire,
Ken Taylor Technically, you wouldn't even need new views for it. You could also use the new filter functionality to let support staff filter the Ticket "complexity" that is ideal for them. I do agr...
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Shayan Moussawi a ajouté un commentaire,
Paul Von Thank you for the reply. I am glad this is in the backlog. I have seen that layout builder was suggested to some people who were not satisfied with the agent workspace layout of comments (...
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Shayan Moussawi a ajouté un commentaire,
Thomas (internalnote.com) Wow.I just watched your video and I am stunned by how this feature is still not properly implemented yet. I am glad I postponed our implementation after taking an initial ...