Alexan
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Commentaires
Activité récente par Alexan-
For the Live Dashboards, whilst I am able to add a widget for "Chat - Agents Away", the dashboard only shows the count of agents that are away and I'd have to drill in to view the name list, time a...
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since enabling CTS, we wanted to automate ticket status whenever a customer replies on the ticket (email/messenger/social media)I tried with this condition to set ticket status = OPEN , however, we...
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Adding on to the above, perhaps it may be a cache issue.1. i activated CTS yesterday and this morning, i noticed all my closed tickets did not show the option for creating a followup ticket.2. some...
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i have just activated CTS and I noticed that once a ticket is closed, there's no longer the option to "create followup ticket" like we had prior to activating CTS. I get that Closed tickets now is ...
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I too would love to have the feature to view reporting on up/down votes changes month over month
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Some issues i have when testing Light Agents to handle internal escalations from my primary agents1. Im having issues to allow the primary agent (paid agent in zendesk) to see in their View wheneve...
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I am having some issues to get data for the % of users who are selecting the "transfer to agent" option in our flow builder. I tried using "count" with the keyword of "Or, chat with an agent" but i...
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+1 we also need to add in Malay as language option for botflow
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+1000. The current botflow configuration is so limited.We'd need a botflow option to add a step option as a link, and also option to add a step to go back to 1st flow (main menu)
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Yes its still an issue for me Christopher Kennedy. Thanks for sharing that link. We're currently troubleshooting via ticket #10596810