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Ana Oliveira

Adhésion le 21 oct. 2021

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Dernière activité le 31 oct. 2022

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Ana Oliveira a ajouté un commentaire,

CommentaireTicket customization

Hi, Is there any configuration that allow end users to change ticket priority after the creation? 
Something as an escalation option?

Thanks 

Afficher le commentaire · Publication le 31 oct. 2022 · Ana Oliveira

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Ana Oliveira a ajouté un commentaire,

CommentaireBusiness rules

Hi @...
I have an automation setup to request Customer satisfaction rating however as I want to exclude all "spam" tickets I add a condition for satisfaction survey only to be offered if ticket has public comments. 
Currently system is sending the satisfaction rating email to tickets that do not have public comments

Afficher le commentaire · Publication le 19 oct. 2021 · Ana Oliveira

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