Kyle Pinkley
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Activité totale52
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes5
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Abonnements35
Publications
Activité récente par Kyle Pinkley-
Add Zendesk Trigger condition - Identify logged-in user
We would like to see a new trigger condition added that identifies if a "logged-in user". Our use case is to create a trigger if the brand is set to a particular brand, the requester was not signe...
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Restrict agents from changing Display Name
Non planifiéeAs a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first and last names for chat.
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Feature Request: Log changes in Audit Log when toggling options under End Users authentication
PlanifiéeIf a Zendesk admin disables/enables an option (ex. Zendesk Authentication) in the End Users area (instance.zendesk.com/admin/security/end_users), this is not logged in the audit log. It would be he...
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New Agent Workspace: Inconsistent behavior after submitting a note in long vs short ticket
We noticed inconsistent behavior with the New Agent Workspace and submitting a note, depending on if the ticket is short vs long. We reported this to ZD (ticket 6437763) but was told by the Custome...
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Allowing admins to toggle following Organization Requests for end users
End users have the ability to follow/unfollow Organization Requests in the Help Center. https://support.zendesk.com/hc/en-us/articles/115002997048-Submitting-and-tracking-requests-in-the-Help-Cente...
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CC all/select users in an organization when a ticket is created under that organization
When a ticket is created I would like the option to CC all users (or select users) in the organization anytime a ticket is created by another user under that organization. I asked in Zendesk chat t...
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New Agent Workspace does not default back to Internal Note after sending reply
After switching over to the New Agent Workspace when an agent submits a public reply in a ticket, the box defaults/stays on public reply instead of private note. Prior to the New Agent Workspace, w...