Saxon Clay
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Activité totale26
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Dernière activité
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Votes5
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Abonnements6
Commentaires
Activité récente par Saxon Clay-
@... The metric you noted is close but you want to use '%' as the wildcard character instead of '*'. Something like this should do what you're looking for: IF NOT INCLUDES_ANY([Ticket tags], "%auto...
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Fully agree with this, it's really ugly and extremely frustrating that you can't remove or otherwise hide these NULL values. I can understand them being present if you're looking at a full attri...
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@... Tag exclusion filtering doesn't work, this has been a known issue in Explore for at least a year and it doesn't seem like something they'll be fixing anytime soon. I would recommend instead b...
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How can I utilize attribute sets or groups in conjunction with "INCLUDES_ANY"? For example, I've created an attribute set known as 'Ticket Workers' which includes the assignee tags of our various ...
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I did some testing today and I think I found why sometimes CC'd addresses post as internal replies and sometimes they post as public replies. Conditions: Two registered Zendesk end-user accounts...