Saxon Clay
-
Activité totale27
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes6
-
Abonnements6
Commentaires
Votes sur l’activité pour Saxon Clay-
Hi, Is there any support for "overflow" in Focus Mode? Our incoming chat and call volume tends to be fairly low and so we want to ensure that contacts are routed to somebody who's not already hand...
-
Elisabetta CarliYou can do this with three Metrics and the Result Metric Calculation function. ie D_/COUNT(Tickets) D_/COUNT(Reopened Tickets) D_/COUNT(Excluded Tickets) Where "Excluded Tickets" is...
-
Edward Drack If each of the macros have their own tags associated to them then I'd approach it like so: Create an Attribute Set (Calculations > Set under Attributes) that includes only the tags you...
-
Edward Drack Can you elaborate on what exactly you're trying to accomplish?
-
Tim Bechtold You should use DCOUNT(Solved Tickets) instead of COUNT(Tickets) in the calculations. Beyond that though, I'd recommend not using custom metrics for this and instead use Result Metri...
-
Ilaria Am I understanding correctly that there isn't actually a single "main_tag" in your example, but instead that "main_tag" is a 'base' and there's several possible variations of it? (ie tag_a, ...
-
I did some testing today and I think I found why sometimes CC'd addresses post as internal replies and sometimes they post as public replies. Conditions: Two registered Zendesk end-user accounts...
-
Fully agree with this, it's really ugly and extremely frustrating that you can't remove or otherwise hide these NULL values. I can understand them being present if you're looking at a full attri...
-
How can I utilize attribute sets or groups in conjunction with "INCLUDES_ANY"? For example, I've created an attribute set known as 'Ticket Workers' which includes the assignee tags of our various ...
-
@... it's possible it's a syntax issue, I can't tell if the example you provided is actually missing spaces between the tags or if that's just how it pasted. I created a test attribute on my insta...