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Rhonda Ward

Adhésion le 12 juin 2023

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Dernière activité le 06 déc. 2023

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Dernière activité effectuée par Rhonda Ward

Rhonda Ward a ajouté un commentaire,

CommentaireTeam members and groups

Is there a way to assign a specific default role when creating new agents?

Afficher le commentaire · Publication le 19 juil. 2023 · Rhonda Ward

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Rhonda Ward a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Jahn; this is the preview you see when you hover over a ticket.  Here is a screenshot:

Afficher le commentaire · Publication le 11 juil. 2023 · Rhonda Ward

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Rhonda Ward a créé une publication,

Publication Feedback - Ticketing system (Support)

I am wondering if it would be possible to update Zendesk to allow us to update the ticket preview pane?   It would be ideal if we could include alternate information on the left side of the pane.  Curently the ticket tags are all that is visible and that is not particularly helpful for our org.

Publication le 11 juil. 2023 · Rhonda Ward

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Rhonda Ward a créé une publication,

Publication Q&A - Account and billing

Can anyone advise where within the Zendesk Admin Center I can find the configuration showing the enforcement of TLS 1.2 as a minimum requirement?

 

 

Modification le 28 juin 2023 · Rhonda Ward

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Rhonda Ward a ajouté un commentaire,

CommentaireBusiness rules

Apologies if I have missed this - but is there a way to restrict agents from creating new tags?

Afficher le commentaire · Publication le 27 juin 2023 · Rhonda Ward

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Rhonda Ward a ajouté un commentaire,

CommentaireHow to fix access issues

Ok great!  Thank you!

 

Afficher le commentaire · Publication le 27 juin 2023 · Rhonda Ward

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Rhonda Ward a ajouté un commentaire,

CommentaireHow to fix access issues

If we import users already in there, will they have 2 accounts/profiles in Zendesk?  Or are their existing profiles overwritten?

Afficher le commentaire · Publication le 27 juin 2023 · Rhonda Ward

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Rhonda Ward a ajouté un commentaire,

CommentaireHow to fix access issues

Hiedi Kysther most were created when the Sandbox was generated.  Is the best way to import them anyway so they receive the invite?

Afficher le commentaire · Publication le 26 juin 2023 · Rhonda Ward

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Rhonda Ward a ajouté un commentaire,

CommentaireHow to fix access issues

We are planning to provide Sandbox access to all team members as a training component.  What is the best way to invite users to access the sandbox?  All users were copied into the sandbox when it was created.  Do we have to send individual invitations?  What is the best route to take?

Afficher le commentaire · Publication le 23 juin 2023 · Rhonda Ward

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Rhonda Ward a créé une publication,

Publication Q&A - Tickets and email

Hello all: 

We are having issues with tickets re-bolding even though they have been read, and there has been no update.  This has been going on since Friday.  Has anyone else experienced this issue?  Were you able tor resolve it?  If so, can you please share your approach?

Thanks in advance. 

Publication le 12 juin 2023 · Rhonda Ward

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