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Cameron | Traeger

Adhésion le 26 oct. 2021

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Dernière activité le 27 oct. 2023

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Cameron | Traeger a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Tom Richards

This is something I've been trying to figure out since we migrated our help center to Zendesk two years ago! I think it's ridiculous that attachments only appear at the bottom, especially when wanting to attach/link/display something like a product manual or assembly guide into a table. 

The workaround I found this morning is a bit arduous, but it works! 

  1. Attach the doc to the article and save 
  2. Open preview
  3. Right click on attachment at bottom of article and copy link address
  4. Go back into the article editor and hyperlink whatever text you want with the copied url.
  5. Save and publish.

If anyone out there has a better way, I'm all ears :) 

Afficher le commentaire · Publication le 27 oct. 2023 · Cameron | Traeger

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Cameron | Traeger a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Thanks for addressing this with the product team, @.... This really is one of the most crucial metrics for Guide. My company uses Zendesk only for Guide, and it's frustrating to see that, though we're still relatively new to ZD, this request has been going on for 4 and a half years now with no traction!

What is the best way for people on this thread to bring further awareness? Would it help to contact our account execs? 

Afficher le commentaire · Publication le 07 juil. 2022 · Cameron | Traeger

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Cameron | Traeger a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Adding to the above that many headers are no longer appearing in the Heading tab. I've found that it usually fails on the last header--sometimes is resolved by re-linking the header directly above the one not showing up, but it doesn't always work. 

Jennifer Rowe, is ZD aware of this issue/actively working it?

Afficher le commentaire · Modification le 01 nov. 2021 · Cameron | Traeger

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