What is the problem? Customers cannot export their list of tickets (mostly they'd like currently open or recently solved).
Why is it a problem? They need a list they can review and distribute easily in a meeting. All the folks involved with a ticket may not necessarily have Zendesk access. A simple list makes reviewing open and recently solved issues at a high level meeting simple. A list also can be customized for quickly added notes before and during the meeting (rather than having to open each ticket up to take notes).
How do you solve the problem today? Someone either manually re-creates the lists of issues, takes a screenshot, or asks an agent to download the list.
How would you ideally solve the problem? Allow an end user to export any list of issues from the Zendesk portal.
How big is the problem (business impact, frequency of impact, who is impacted). This impacts customers who have at least 10+ issues going on at any one time or during a major project. The frequency can be weekly during an ongoing project.