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Thomas D'Hoe

Adhésion le 16 oct. 2021

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Dernière activité le 01 févr. 2022

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Thomas D'Hoe a ajouté un commentaire,

Commentaire de la communautéDiscussion - Zendesk on Suite best practices

Hi George,

Unfortunately the Play Mode is always showing the next available ticket.

I think the best approach for you is to create a separate view with unassigned tickets and use Play Mode in that view.

I hope this helps a little bit... 

Thomas 

Afficher le commentaire · Publication le 29 nov. 2019 · Thomas D'Hoe

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Thomas D'Hoe a créé une publication,

Publication Feedback - Ticketing system (Support)

Maybe consider to create "Read Only ticket fields for agents".

 

Publication le 05 nov. 2019 · Thomas D'Hoe

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Thomas D'Hoe a ajouté un commentaire,

Commentaire de la communautéDiscussion - Zendesk on Suite best practices

Hi Brett,

Thanks for sharing this.

Question: how is your report in Explore looking at to track escalation tickets?

Thanks

Afficher le commentaire · Publication le 19 mars 2019 · Thomas D'Hoe

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Thomas D'Hoe a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Indeed, there where some problems.

Afficher le commentaire · Publication le 28 mars 2018 · Thomas D'Hoe

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Thomas D'Hoe a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hi everyone,

Could it be that the automatisation "notification recently sent" doesn't works when you have 3 surveys for the same customer on the same day?

I have an example where the survey question was sent for 3 ticket to the same customer on the same day.

As you can see in the screenshots, the "last satisfaction date" was on 26 March 2018.

I have 3 ticket examples where the automatisation for survey was fired on that date (26/03/2018)

One.

Two.

Three.

Normally my automatisations are correct:

=> ask for survey

 

Notifaction recently sent:

 

Overview:

Can someone help me? Thanks!

Thomas

Afficher le commentaire · Publication le 28 mars 2018 · Thomas D'Hoe

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Thomas D'Hoe a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

+1

Afficher le commentaire · Publication le 11 oct. 2017 · Thomas D'Hoe

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Thomas D'Hoe a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

James, Thanks!

I need also the same thing as you!

 

Afficher le commentaire · Publication le 04 oct. 2017 · Thomas D'Hoe

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Thomas D'Hoe a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Afficher le commentaire · Publication le 04 oct. 2017 · Thomas D'Hoe

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Thomas D'Hoe a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

C'mon Zendesk! Move on this one please.

Thanks!

Afficher le commentaire · Publication le 13 sept. 2017 · Thomas D'Hoe

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Thomas D'Hoe a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Check!

Afficher le commentaire · Publication le 17 mars 2017 · Thomas D'Hoe

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