
Thomas D'Hoe
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Thomas D'Hoe-
Thomas D'Hoe a ajouté un commentaire,
Hi George, Unfortunately the Play Mode is always showing the next available ticket. I think the best approach for you is to create a separate view with unassigned tickets and use Play Mode in that ...
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Thomas D'Hoe a créé une publication,
Read only ticket field for agents
Maybe consider to create "Read Only ticket fields for agents".
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Thomas D'Hoe a ajouté un commentaire,
Hi Brett, Thanks for sharing this. Question: how is your report in Explore looking at to track escalation tickets? Thanks
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Thomas D'Hoe a ajouté un commentaire,
Indeed, there where some problems.
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Thomas D'Hoe a ajouté un commentaire,
Hi everyone, Could it be that the automatisation "notification recently sent" doesn't works when you have 3 surveys for the same customer on the same day? I have an example where the survey questio...
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Thomas D'Hoe a ajouté un commentaire,
+1
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Thomas D'Hoe a ajouté un commentaire,
James, Thanks! I need also the same thing as you!
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Thomas D'Hoe a ajouté un commentaire,
Work around suggestion: https://support.zendesk.com/hc/en-us/community/posts/115007818067-Restricting-Satisfaction-Surveys-by-Date
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Thomas D'Hoe a ajouté un commentaire,
C'mon Zendesk! Move on this one please. Thanks!
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Thomas D'Hoe a ajouté un commentaire,
Check!