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Yardi Bunda

Adhésion le 16 oct. 2021

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Dernière activité le 04 sept. 2022

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Yardi Bunda a ajouté un commentaire,

CommentaireTicket management

Hi all,

We have 2 brands and plan to add at least 1 more very soon.

However every time we send an email the name of "From" is populated with the information from  "Appearance->Branding" section where there's a field for "Your Zendesk account name."

Since Zendesk says this is "multibrand", surely there's a way to define the "from" name according to the brand.  For example, the emails from "help@brand1.com" could say "Brand 1 Customer Support" and emails from "help@brand2.com" might say "Customer Care for Brand 2" or whatever else we wish it to say.

Right?

Thanks

Afficher le commentaire · Publication le 04 sept. 2022 · Yardi Bunda

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Yardi Bunda a ajouté un commentaire,

CommentaireViews, ticket status, and ticket fields

I am unable to delete a ticket field and it's not in any triggers (and had nothing to do with that field.)  The field details say it was created by Shopify but offers no information as to how it was created by Shopify or how to manage it.

Afficher le commentaire · Publication le 25 août 2021 · Yardi Bunda

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