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Leo Medalla

Adhésion le 16 oct. 2021

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Dernière activité le 27 déc. 2023

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Dernière activité effectuée par Leo Medalla

Leo Medalla a ajouté un commentaire,

CommentaireConfiguring your Sell account

Unqualified reason only appears when status is set to declined. How about for leads we haven't contacted yet but were identified to be unqualified leads. How can we apply this to those leads without selecting the declined status?

 

Afficher le commentaire · Publication le 31 mai 2022 · Leo Medalla

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CommentaireAccount settings of the ticketing system

I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.

Afficher le commentaire · Publication le 26 avr. 2022 · Leo Medalla

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Commentaire de la communauté Q&A - Help center and community

Thanks. I got it modified

Afficher le commentaire · Publication le 19 avr. 2022 · Leo Medalla

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Leo Medalla a créé une publication,

Publication Q&A - Help center and community

Is there a way to edit/modify the "Promoted articles". We wanted to change it to Common questions instead.

Publication le 19 avr. 2022 · Leo Medalla

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CommentaireThird party and social messaging channels

can we add Facebook, Instagram as well as Yelp. on our Footer?

Afficher le commentaire · Publication le 25 mars 2022 · Leo Medalla

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CommentaireTicket editor, assignee, and requestor

Any Updates on this?

Afficher le commentaire · Publication le 23 nov. 2021 · Leo Medalla

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Leo Medalla a ajouté un commentaire,

CommentaireManaging Talk

Is there a way we can manage the subject line for Talk tickets based on the IVR prompts?

example:

Press 1 Inquiry
Press 2 Sales
Press 3 Support

Ticket Subject line as of now is default as Phone call from: "Customer contact number or their Name"

We would like it to be showing as.


Inquiry Call from
Sales Call from
Support Call from

Afficher le commentaire · Publication le 05 oct. 2021 · Leo Medalla

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Leo Medalla a créé une publication,

Publication Q&A - Talk and text

Has anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.

Publication le 30 juin 2021 · Leo Medalla

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Leo Medalla a ajouté un commentaire,

CommentaireManaging Talk

We also encounter this same issues with Customers calling in and Talk not being able to recognize their phone numbers to associate it to the customer profile in Zendesk. Any news on how Talk can keep up with customer library? I'm thinking it still has to do with phone number format. 

Afficher le commentaire · Publication le 10 juin 2021 · Leo Medalla

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Leo Medalla a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

100% agree. This should be a feature. 

Afficher le commentaire · Publication le 20 mai 2021 · Leo Medalla

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