Leo Medalla
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Activité totale31
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Dernière activité
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Membre depuis
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Votes2
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Abonnements19
Aperçu des activités
Dernière activité effectuée par Leo Medalla-
Leo Medalla a ajouté un commentaire,
Unqualified reason only appears when status is set to declined. How about for leads we haven't contacted yet but were identified to be unqualified leads. How can we apply this to those leads withou...
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Leo Medalla a ajouté un commentaire,
I'm trying to add icons for our social media accounts but instead of being side by side. icons are appearing on top of the other.
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Leo Medalla a ajouté un commentaire,
Thanks. I got it modified
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Leo Medalla a créé une publication,
Modify the text "Promoted articles"
Is there a way to edit/modify the "Promoted articles". We wanted to change it to Common questions instead.
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Leo Medalla a ajouté un commentaire,
can we add Facebook, Instagram as well as Yelp. on our Footer?
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Leo Medalla a ajouté un commentaire,
Any Updates on this?
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Leo Medalla a ajouté un commentaire,
Is there a way we can manage the subject line for Talk tickets based on the IVR prompts?example: Press 1 InquiryPress 2 SalesPress 3 SupportTicket Subject line as of now is default as Phone call fr...
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Leo Medalla a créé une publication,
Zendesk Talk Transfer Failure
RéponduHas anyone encountered challenges transferring calls? We had experience transfer failure a couple of times lately.
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Leo Medalla a ajouté un commentaire,
We also encounter this same issues with Customers calling in and Talk not being able to recognize their phone numbers to associate it to the customer profile in Zendesk. Any news on how Talk can ke...
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Leo Medalla a ajouté un commentaire,
100% agree. This should be a feature.