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Nick Kassebaum

Adhésion le 16 oct. 2021

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Dernière activité le 29 mars 2022

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Dernière activité effectuée par Nick Kassebaum

Nick Kassebaum a ajouté un commentaire,

CommentaireTicket automation and collaboration

A little late on the reply, but I built a tool that lets you quickly and easily convert JSON macro files to CSV, and lets you choose which columns to delete before exporting your file. We don't keep your data, and its free. Give it a try - zendeskmacrosconverter.com 

Afficher le commentaire · Publication le 29 mars 2022 · Nick Kassebaum

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Nick Kassebaum a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Hello Support team the site doesn't save any date. It's a very simple tool built using React and it's hosted at AWS - the only people working on it are myself and another developer. I don't know the details right off hand of how it stores data but I can check with the dev and get back to you.

 

Btw anyone else following this thread - I have not sent out an email update about launch, but the site is up and live now at zendeskmacrosconverter.com now!

Afficher le commentaire · Publication le 24 janv. 2022 · Nick Kassebaum

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Nick Kassebaum a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Spencer Simon Hey Spencer! The product is currently done on our development server and we are working on migrating it to the main URL. Please email me at nkassebaum@gmail.com and I'll send you the AWS link to get started using it before it's launched pubicly!

Afficher le commentaire · Publication le 10 nov. 2021 · Nick Kassebaum

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Nick Kassebaum a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

hey there! I made a tool to convert your zendesk .json file to CSV while excluding unwanted columns. It's currently in development and should be up soon. Sign up for the waitlist to get notified!

www.zendeskmacrosconverter.com

Afficher le commentaire · Publication le 23 sept. 2021 · Nick Kassebaum

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Nick Kassebaum a créé une publication,

Publication Discussion - Tips and best practices from the community

Hey guys! I know people have posted about converting macros .json files to CSV. I made a tool to help do it! Currently, downloading them means downloading a .json file and using a generic .json to CSV converter, but the output contains a ton of auto-generated HTML columns that the user has to manually delete. The way my tool will work is...

- you upload your .JSON macros file

- you exclude any columns you don't want in your output CSV, like auto-generated HTML and things that aren't useful for general reading

- you download your CSV!

I'm currently building this out and set up a site to collect emails for when it launches / get validation. Here's the site -

https://zendeskmacrosconverter.com/

Publication le 23 sept. 2021 · Nick Kassebaum

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