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Sham Moodley

Adhésion le 16 oct. 2021

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Dernière activité le 25 oct. 2021

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Sham Moodley a ajouté un commentaire,

CommentaireBusiness rules

Hi Jason, 

Basically, I want to create an article in Guide and based on the Signed-in user's organization, I want some part of that article to pull the organization's name. So the article seems like it is written for that organization, instead of me writing the same article multiple times but just changing the organization name. Hope this helps

Afficher le commentaire · Publication le 11 août 2021 · Sham Moodley

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Sham Moodley a ajouté un commentaire,

CommentaireBusiness rules

Can placeholders be used in Zendesk guide. I would like to personalize some articles based on the organization name? 

Afficher le commentaire · Publication le 10 août 2021 · Sham Moodley

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Sham Moodley a ajouté un commentaire,

CommentaireUsing the knowledge base in Help Center

I've created 2 templates, visible to Agents and Admins. I can see the templates (image below) when creating a new article from the KC app. The agents cannot, they can't see the templates and get the following message (image below)

Afficher le commentaire · Publication le 03 août 2021 · Sham Moodley

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