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Moshe Gottlieb

Adhésion le 16 oct. 2021

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Dernière activité le 16 oct. 2021

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Moshe Gottlieb a ajouté un commentaire,

CommentaireManaging your email

Thank you. I have reached out to Customer Support.

Afficher le commentaire · Publication le 04 août 2021 · Moshe Gottlieb

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Moshe Gottlieb a ajouté un commentaire,

CommentaireManaging your email

We integrate with a system called tawk.to where our users can leave messages or chat with our support team. All chat transcripts or offline messages are sent to zendesk to be created as tickets. As of the last few days these are all ending up as suspended tickets with the reason "Detected email as being from a system user". But these are not coming from emails like postmaster or the like. The from address is set as the user's email address who is sending the request.

We are losing tickets as a result! please advise

Afficher le commentaire · Publication le 02 août 2021 · Moshe Gottlieb

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