Chris Gregory
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Activité totale44
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes8
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Abonnements20
Aperçu des activités
Dernière activité effectuée par Chris Gregory-
Chris Gregory a ajouté un commentaire,
Hi Katarzyna Karpinska , I just wanted to voice my support for this feature. As an admin, I would like to support my guides admin so that they can use their time to effectively curate valuable supp...
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Chris Gregory a ajouté un commentaire,
CJ Johnson If the IP Box is checked, I may not submit the form without filling out the IP regex field. If the IP Box is unchecked, I can submit the form, so that works. The condition rule definite...
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Chris Gregory a créé une publication,
Conditional Check Boxes Do Not Seem Functional
We have been trying to mock up a new form that users can submit access method information with. Since there is no conditional multi select field, and we want to allow users to provide information f...
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Chris Gregory a créé une publication,
update many custom org feilds via API suceeding but not updating data in sandbox
Hi, We added two new custom org fields and have tens of thousands of records to update. I don't want to do them 1999 at a time using the bulk update functionality, so I was trying to test an update...
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Chris Gregory a ajouté un commentaire,
Greg Katechis They are still reporting the error with the old and new API keys.
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Chris Gregory a ajouté un commentaire,
Ayush Upadhyay We have developed a possible workaround that could be implemented as system functionality. 1) We enabled the pre-chat form requiring an email to start a chat. 2) We created a user fi...
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Chris Gregory a créé une publication,
Error: Forbidden Zopim.com api call
Hello, one of my agents is trying to make the below get call to our chat api: https://www.zopim.com/api/v2/chats/search?q=tags:cmac_deleted they are getting the below error with the existing key th...
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Chris Gregory a ajouté un commentaire,
Andrew Soderberg Thanks for all of this documentation. We are excited by the idea and have a proof of concept in place but there is one complication holding us up: In our instance we have one depar...
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Chris Gregory a créé une publication,
Accessibility Issue: Agents Cannot Copy Attached Files As Links
TerminéeHi, Our agents have previously been able to copy the link on attached documents to include in the body of the ticket comment for accessibility requests. We direct link to the attachment itself, so ...
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Chris Gregory a ajouté un commentaire,
Also, the team members list does not seem to be capturing talk agent roles properly. Agents added around and after the initial Agent Workspace roll out are not tagged as talk agents in that list.