Debbie Guskin

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Guide Data Analytics in Explore

I'd like to echo what Kelsey, Antoine, and Gaëtan said about the Search data sets. Here are our use cases: Searches with No results - we use this information to decide on updates to the language a...

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• Debbie Guskin
• Création 18 juin 2020 01:36
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

+1 Similar to Corey, we use automations to re-open tickets. Here's our specific use case: We have a "required to solve" ticket field that is not always set by Agents for Pending tickets. When our a...

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• Debbie Guskin
• Création 4 octobre 2019 21:55
• 1 vote