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Amber Barnes

Adhésion le 16 oct. 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Amber Barnes

Amber Barnes a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

@Jonathan - This is all done through Zapier app integration with Zendesk? Also, Zapier is a monthly cost from what I see. Is that correct?

Afficher le commentaire · Publication le 11 nov. 2019 · Amber Barnes

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Amber Barnes a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 for this. We would also like to be able to utilize SLA on internal actions. 

Afficher le commentaire · Publication le 19 sept. 2019 · Amber Barnes

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Amber Barnes a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Adding my +1!

We have a very high volume of tickets, and follow-ups tend to get neglected due to this issue and creates a poor end-user (requester) experience.

 

 

Afficher le commentaire · Publication le 25 juil. 2019 · Amber Barnes

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Amber Barnes a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

You can add another to the list! Same issue here that our company has deemed a blocker to utilizing Zendesk in full

Afficher le commentaire · Publication le 20 mars 2019 · Amber Barnes

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Amber Barnes a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Same issue here. We support a myriad of countries and languages between thousands of agents. Many who are not expected to read English. This issue does not promote a sustainable content management situation.

Afficher le commentaire · Publication le 26 sept. 2018 · Amber Barnes

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Amber Barnes a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Also would find this feature to be very useful. We have a few teams that work tickets with sensitive merchant information, which we cannot have any other groups in Zendesk having access to. These teams that work with sensitive information, do however need to be able to see other tickets in the desk. Definitely looking forward to an update. 

 

Afficher le commentaire · Publication le 01 nov. 2017 · Amber Barnes

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