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Marina
Adhésion le 04 nov. 2021
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Dernière activité le 25 mars 2022
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Dernière activité effectuée par Marina
Marina a ajouté un commentaire,
Hi Zendesk Team,
I'm having issues with this function in our HC. I've set up the dynamic content, added the placeholder into my form field, but I'm still seeing English in my French HC. Can anyone advise what I'm doing wrong?
Afficher le commentaire · Publication le 11 mars 2022 · Marina
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Marina a ajouté un commentaire,
Hi Ifra Saqlain, wondering if you can help? My team is using Copenhagen Theme version 2.13.2, Templating API v2. However my code doesn't exactly match what's shown in the example. I'm not a developer and don't want to break our HC. If I remove only lines 19-23 and 79-81 as you've shown (those do match my code), will that remove the sign in button?
Thank you for you help!
Afficher le commentaire · Publication le 11 mars 2022 · Marina
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Marina a ajouté un commentaire,
The section "Specifying the new address" is out of date. The settings are no longer in Guide, but the new Admin Center. Had to search around for them.
Afficher le commentaire · Publication le 07 févr. 2022 · Marina
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Marina a créé une publication,
The new page doesn't show me how many seats I am using Vs how many I have. This is helpful and a good place to keep this information visible. It should be maintained on the new version.
Publication le 07 févr. 2022 · Marina
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Marina a ajouté un commentaire,
Does a thread exist about this someone in terms of feature request?
Afficher le commentaire · Publication le 04 févr. 2022 · Marina
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Marina a ajouté un commentaire,
Found this article on the same topic, but it's been closed. https://support.zendesk.com/hc/en-us/community/posts/4409217055770-Adjust-Column-Width-Using-Drag-and-Drop
As a manager coming to Zendesk from sheets, there are some simple, basic functionality that I'm surprised to see isn't available.
Afficher le commentaire · Publication le 02 févr. 2022 · Marina
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Marina a ajouté un commentaire,
Joining this request train!
Feature Request Summary:
I'd like to be able to allow sound and/or pop-up browser notifications on mac when one of my tickets is updated. In-app notifications would also be good. Something like the new chat messaging update, but for your owned tickets.
Description/Use Cases:
As a manager, I don't own many tickets in Zendesk. I am not in the queue or in my Zendesk task regularly throughout the day. Most days, I check when I think to. That leaves emails waiting that I would have liked to reply to earlier. The fact that my only notification option for new email... is another email, just doesn't meet my needs!
That said, I can see how as a regular agent getting notifications for every ticket update could be overwhelming. One should be able to turn them off or on, and ideally choose what status (open, new etc) sends a notification.
Business impact of limitation or missing feature:
I lose time, and if my agents re working on anything outside the queue, it would allow them to dig in and focus on that other task without needing to check in on Zendesk.
Afficher le commentaire · Publication le 31 janv. 2022 · Marina
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Marina a ajouté un commentaire,
Zendesk Sell includes BCC functionality, why not Support? As others have said this is a basic email function. We don't use it often, but when you want to send something from zendesk to a colleague who isn't a ZD user, I'm not copy pasting! Please bring BCC to Support.
Afficher le commentaire · Publication le 20 janv. 2022 · Marina
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Marina a ajouté un commentaire,
Zendesk Sell includes BCC functionality, why not Support?
Afficher le commentaire · Publication le 19 janv. 2022 · Marina
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Marina a ajouté un commentaire,
I was surprised to see such a rudimentary system for signatures on Zendesk. Coming from Gmail this is much more restrictive. Having a simple HTML interface would also help those of us who are used to using multiple signatures.
Afficher le commentaire · Publication le 04 janv. 2022 · Marina
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