Kelly Vitt

I agree with this request as well. We have over 150 Clients/Organizations that are submitting tickets to us. We're reviewing their tickets on regular basis. It would be beneficial for us to have a quick way to select one of our Clients/organizations on the Dashboard and have all of their corresponding tickets return.  I realize we can search for an Organization and see each of their tickets; however it would be beneficial to save a few clicks and have that field easy to filter on via the agent dashboard.

Our business just implemented ZD and I agree with the posters, our Support Team often communicates with our client base to report issues with data received, we're now having to send emails to highlight data elements that are invalid. Having a different font color or the ability to highlight would be helpful to us.