Jamie Danjoint
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Activité totale175
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes102
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Abonnements51
Commentaires
Activité récente par Jamie Danjoint-
I'm struggling to see the value of why a ticket is created if Answer Bot provided a resolution to the use BEFORE the ticket was created. This is noise to me in my ticketing system and would rather ...
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Agreed with Chad Susa! We've been using the toll-free number to make outbound calls until I saw an article that we shouldn't do that so I set a non-toll free number as the outbound and now clients ...
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We have this need as well to track Release Versions when a user reports an issue that was caused due to a specific product release. It allows us as a Support organization to track the impact on our...
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I'm also in need of this functionality. As a software provider, when we release new product and functionality, we have to update existing fields to include this information for proper tracking of S...
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I'm not seeing our pod information in Admin or the status page. What am I missing?
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Can we please get an update on this functionality. This is causing such a poor user experience for our customers, which has resulted in several escalations. I may have to switch back to Zoom Phones...
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I actually need this functionality often! Q: What will trigger the need for you to merge an org?A: Could be a couple of reasons: 1) Bad data entry by a ZD user or a SFDC user (we integrate) OR 2) W...
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We have a client that is a global franchise organization. Each franchise has their own contract with us, which in turn means they have their own Organization record. We have a dedicated team to Sup...
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I need this now and the only way is API.
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We have a HUGE focus on our Knowledge Content and just hired a Knowledge Content Manager. We have a tremendous need to use the templates directly in Guide as we are bringing articles over from a 3r...