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Scott
Adhésion le 25 oct. 2021
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Dernière activité le 25 oct. 2021
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Dernière activité effectuée par Scott
Scott a ajouté un commentaire,
The answer seems pretty simple to me, that is if Zendesk would do this question due diligence. Just have an option to now allow tickets to be re-opened by anyone but an agent. Once closed, closed for good and only can be re-opened by an agent. Also have a response sent to the customer, editable at best, but at least "you've attempted to re-open a closed ticket...." etc etc.
Done, fixed, time to move on. Now, will Zendesk respond by adding this feature?
Afficher le commentaire · Publication le 25 oct. 2021 · Scott
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