Fredrik Johansson

We're using SSO with the JWT endpoint and the external_id field. An issue that we're having is that ZD throws an error when a user changes his/her email at our system and then tries to SSO to an existing account (with the external_id remains the same). An example:

If our UserId 123 <user@email.com> visit ZD, we use SSO by passing something like this: { external_id: 123, email: "user@email.com", ... } to the endpoint https://nnn.zendesk.com/access/jwt?jwt=...&return_to=yyy. This works great, ZD creates the user.

Now, if our user changes his/her e-mail to new@email.com in our system, then the next time we use SSO the following JWT is passed: { external_id: 123, email: "new@email.com", ... }. Which results in an error.

I would like to see a setting in ZD where you may configure SSO to allow updating e-mailaddresses if external_id is provided, via the SSO feature. Thanks!