Alex
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Activité totale64
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Dernière activité
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Votes9
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Abonnements29
Aperçu des activités
Dernière activité effectuée par Alex-
Alex a ajouté un commentaire,
Hi Brandon, Apologies for missing your message there! Upon checking, I see no known issue and am unable to replicate the behaviour, see a test in the attachment. I wonder if this is related to the ...
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Alex a ajouté un commentaire,
Bonjour Solene, Merci pour cette clarification ! Pourriez-vous contacter directement notre Support par messagerie ? On aimerait se pencher sur votre cas de figure et vous aider. Pour le faire, mer...
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Alex a ajouté un commentaire,
Hi there Ashley,Yes Patrick is right! For this to work, kindly replace the word "shorts/" with "watch?v=" in the URL.If needed, feel free to chat with Support directly through our messaging widget,...
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Alex a créé une publication,
Apps : In-house Zendesk app for RSS feed integrations
It would be incredibly useful to have an in-house Zendesk app for RSS feed integrations. At present, these are only available through third party integrations.
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Alex a créé une publication,
Guide : Provide the option to hide contact forms on certain pages from Zendesk without code
Multiple contact forms are a great addition to Zendesk. It would be amazing if Admins could control directly whether or not they show on certain default pages and to whom, without having to go thro...
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Alex a créé une publication,
Out of office app : Allow non-Admins to change agent status
We would like to make this more efficient, since we do not have an admin at each site, and the sites may operate in different time zones for instance. If we could delegate the ability to set agents...
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Alex a créé une publication,
Talk SDK : Allow to capture all lines data
At present, the Talk SDK does not capture a device's phone number - rather, the SDK facilitates a digital call to the ZD Talk line, but does not at this time consume/provide the caller device's pho...
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Alex a créé une publication,
Chat : Web widget custom events tracking
Please create an option for custom events tracking on the web widget. There is the on UserEvent API command. However, this command does not track what users do with chat replies, including clicks t...
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Alex a créé une publication,
Support : CSAT issue with anti-spam could be handled by Zendesk from the start
At present to avoid false CSAT responses triggered by customers' anti-spam, automations need to be manually replaced by admins from {{satisfaction.rating_section}}, to {{satisfaction.rating_url}}. ...
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Alex a créé une publication,
Views should be refreshed automatically
Views should be refreshed automatically, this is important for SLAs to be accurate - Kindly make this available on Zendesk by default without having to install third party apps