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Eduardo Escobar

Adhésion le 05 janv. 2022

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Dernière activité le 22 mars 2023

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Dernière activité effectuée par Eduardo Escobar

Eduardo Escobar a ajouté un commentaire,

CommentaireRouting

Is Omnichannel routing available for Voicemails? I want voicemail tickets to be routed the same as email

Afficher le commentaire · Publication le 22 mars 2023 · Eduardo Escobar

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Eduardo Escobar a ajouté un commentaire,

CommentaireSetting up Talk

Where do Voicemail transcriptions go? I'm not seeing them on the ticket anywhere? I also see usage chargers for them but I have not seen any

Afficher le commentaire · Publication le 14 mars 2023 · Eduardo Escobar

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Eduardo Escobar a ajouté un commentaire,

CommentaireAdditional ticket channels

@... Thanks! That helps!

Afficher le commentaire · Publication le 17 janv. 2023 · Eduardo Escobar

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Eduardo Escobar a ajouté un commentaire,

CommentaireRouting

Hello, great feature. When our agents are using messaging, they get a ding are prompted to accept a conversation here:

Once I turn this on, they do no get that. How do I make that happen again with Omnichannel Routing?

Afficher le commentaire · Publication le 11 janv. 2023 · Eduardo Escobar

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Eduardo Escobar a ajouté un commentaire,

CommentaireAdditional ticket channels

Where can I fond the reporting for Agent status? How long they've been in each status, etc. Also where can I find what status all my agents are in currently? (Live reporting)

Afficher le commentaire · Publication le 10 janv. 2023 · Eduardo Escobar

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Eduardo Escobar a ajouté un commentaire,

CommentaireRouting

Hello, how can I see all my agent's status at once? As in, check to see how is Online Status and Away staus?

Afficher le commentaire · Publication le 10 janv. 2023 · Eduardo Escobar

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Eduardo Escobar a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users

Afficher le commentaire · Publication le 05 déc. 2022 · Eduardo Escobar

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Eduardo Escobar a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

Is it possible to apply tags to visitor based on the language their using? Example, if the customer starts the chat in Spanish, how can I route that to a Spanish agent?

Thanks

Afficher le commentaire · Publication le 11 mai 2022 · Eduardo Escobar

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Eduardo Escobar a ajouté un commentaire,

CommentaireAccounts and billing

Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?

Afficher le commentaire · Publication le 29 mars 2022 · Eduardo Escobar

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Eduardo Escobar a ajouté un commentaire,

CommentaireUsing AI agents for messaging

Hello @...

I think there is some confusion. I am referring to the survey done after a Live Chat through the answer bot, not the survey sent by email:

The entirety of the answer bot and it's interactions are translated into the users selected language, but this small survey is not. It will always ask this in English no matter what language is selected. How can I change that?

Afficher le commentaire · Publication le 03 mars 2022 · Eduardo Escobar

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