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Eduardo Escobar
Adhésion le 05 janv. 2022
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Dernière activité le 22 mars 2023
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Eduardo Escobar a ajouté un commentaire,
Is Omnichannel routing available for Voicemails? I want voicemail tickets to be routed the same as email
Afficher le commentaire · Publication le 22 mars 2023 · Eduardo Escobar
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Eduardo Escobar a ajouté un commentaire,
Where do Voicemail transcriptions go? I'm not seeing them on the ticket anywhere? I also see usage chargers for them but I have not seen any
Afficher le commentaire · Publication le 14 mars 2023 · Eduardo Escobar
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Eduardo Escobar a ajouté un commentaire,
@... Thanks! That helps!
Afficher le commentaire · Publication le 17 janv. 2023 · Eduardo Escobar
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Eduardo Escobar a ajouté un commentaire,
Hello, great feature. When our agents are using messaging, they get a ding are prompted to accept a conversation here:
Once I turn this on, they do no get that. How do I make that happen again with Omnichannel Routing?
Afficher le commentaire · Publication le 11 janv. 2023 · Eduardo Escobar
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Eduardo Escobar a ajouté un commentaire,
Where can I fond the reporting for Agent status? How long they've been in each status, etc. Also where can I find what status all my agents are in currently? (Live reporting)
Afficher le commentaire · Publication le 10 janv. 2023 · Eduardo Escobar
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Eduardo Escobar a ajouté un commentaire,
Hello, how can I see all my agent's status at once? As in, check to see how is Online Status and Away staus?
Afficher le commentaire · Publication le 10 janv. 2023 · Eduardo Escobar
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Eduardo Escobar a ajouté un commentaire,
Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users
Afficher le commentaire · Publication le 05 déc. 2022 · Eduardo Escobar
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Eduardo Escobar a ajouté un commentaire,
Is it possible to apply tags to visitor based on the language their using? Example, if the customer starts the chat in Spanish, how can I route that to a Spanish agent?
Thanks
Afficher le commentaire · Publication le 11 mai 2022 · Eduardo Escobar
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Eduardo Escobar a ajouté un commentaire,
Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?
Afficher le commentaire · Publication le 29 mars 2022 · Eduardo Escobar
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Eduardo Escobar a ajouté un commentaire,
Hello @...
I think there is some confusion. I am referring to the survey done after a Live Chat through the answer bot, not the survey sent by email:
The entirety of the answer bot and it's interactions are translated into the users selected language, but this small survey is not. It will always ask this in English no matter what language is selected. How can I change that?
Afficher le commentaire · Publication le 03 mars 2022 · Eduardo Escobar
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