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Alex M

Adhésion le 14 févr. 2022

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Dernière activité le 11 sept. 2023

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Dernière activité effectuée par Alex M

Alex M a ajouté un commentaire,

CommentaireTicket customization

Is there a max number of custom statuses that can be set? Also curious if there is any plans on implementing the ability to delete custom statuses in the future or if that needs to be a request? Thanks for the information.

Afficher le commentaire · Publication le 17 août 2023 · Alex M

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Alex M a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Alina Wright - any progress on Private groups and suspended tickets? very interested to see solutions as we have a very similar position to JN Lights 3rd bullet point.

Afficher le commentaire · Publication le 09 août 2023 · Alex M

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Alex M a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

4 years since initial idea submission, is it possible to have an official response on this idea from ZenDesk.

Afficher le commentaire · Publication le 16 sept. 2022 · Alex M

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Alex M a ajouté un commentaire,

CommentaireManaging your email

Is there anyway to see a log of actions taken on Suspended tickets? See what agent recovered or deleted the items in the suspended tickets. 

Afficher le commentaire · Publication le 12 sept. 2022 · Alex M

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Alex M a ajouté un commentaire,

CommentaireCustomizing reports

I Believe that this document is outdated with recent updates to the layout. Duplication appears to be changed as there is no longer a pen icon next to the metrics in the drop down but an eye, which brings up the standard calculated metrics panel on the right where the duplication option looks to be located now.

Afficher le commentaire · Publication le 01 juil. 2022 · Alex M

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Commentaire de la communauté Feedback - Ticketing system (Support)

Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.

Also its 2022 and this submission is from 2018, can we get an update from Zendesk on what the status of this request is? If this product feature isn't on the road map than our company will have to look for alternatives work flows to this type of ticket field usage.

Afficher le commentaire · Modification le 20 mai 2022 · Alex M

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Alex M a ajouté un commentaire,

CommentaireTicket customization

Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.

Afficher le commentaire · Publication le 19 mai 2022 · Alex M

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