Rusty Gregory

1. Communauté
2. Feedback - Admin Center
3. Simplified email threading not working for all email providers

Hi @... Thank you for your feedback. I have passed the information onto the product manager over email. He said this is a bit of a difficult one to solve. Every email provider handles the folding o...

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• Rusty Gregory
• Création 10 novembre 2022 23:30
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. Support - Ability to break attachment link in an outbound ticket update email

Jackson Vukovic - ADM Thanks for the feedback. That is a great question and very interesting feature. I will document this and see who would be the best person to give you an accurate response. 

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• Rusty Gregory
• Création 9 novembre 2022 23:32
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. Audit Log Search need more filter options

Hi Dinesh Korgaokar, Thank you for the feedback on the Audit log. I know the team is planning to release another filter for the Item column the quarter (Q4) so be on the look out. We appreciate the...

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• Rusty Gregory
• Création 4 novembre 2022 16:48
• 1 vote

1. Communauté
2. Feedback - Admin Center
3. Add option category to conditions triggers rather than duplicating for each nested option

Hi mfg,  Thanks for the feedback about triggers. You point out an interesting idea that seems like it would be more efficient. Currently we don't have anything on the roadmap but I will document th...

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• Rusty Gregory
• Création 3 novembre 2022 16:37
• -1 votes

1. Communauté
2. Feedback - Admin Center
3. Please add bulk selection to "Deleted Users" category

HI @Eckhard Doll We hear your valuable feedback and have a dedicated team working on this project right now. When updates are available we will share them out. In the mean time I will categorize th...

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• Rusty Gregory
• Création 22 août 2022 16:44
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. Premium sandbox trigger categories

mfg Wow that would be very frustrating. Thank you for sharing. I will copy the product manager on this to see if it is a setting, a bug, or just lacking functionality. 

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• Rusty Gregory
• Création 16 août 2022 17:26
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. Premium sandbox trigger categories

Thanks for the feedback mfg. Just to confirm, when you spin up an instance none of the categories show up in the sandbox? If that is the case I can see that being a pain when trying to test things ...

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• Rusty Gregory
• Création 15 août 2022 17:41
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. BUG: Holidays being added twice and not able to add new ones

Hi Carsten van Willigen,  Thanks for pointing this out. Can you confirm for me where you are seeing this Admin Center/ Objects and rules/ Business rules/ Schedules? Then I can triage it to the righ...

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• Rusty Gregory
• Création 22 juillet 2022 15:42
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Heather Rommel Thank you for the visual. This is very helpful. 

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• Rusty Gregory
• Création 27 juin 2022 16:57
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Trina and Heather Rommel Thanks for the feedback. That makes a lot of sense to have instances color coded. This topic of color coding instances has come up before. To my knowledge it is not somethi...

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• Rusty Gregory
• Création 24 juin 2022 20:43
• 0 vote