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Sten Olsson

Adhésion le 03 nov. 2021

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Dernière activité le 08 nov. 2021

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Sten Olsson a ajouté un commentaire,

CommentaireManaging your email

Hi Sean, Erwin, 

Problem solved at our end, it was the Outlook 365 server who did not approve forwarding of e-mails outside our domain. 

Thank you very much for your help. 

Have a nice day. 

Best regards, Sten

Afficher le commentaire · Publication le 08 nov. 2021 · Sten Olsson

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Sten Olsson a ajouté un commentaire,

CommentaireManaging your email

Hi. 

When trying to verify forwarding our support mail address, the forwarded mail is not accepted by our Zendesk domain support mail. The message comes back saying: 

==========

Delivery has failed to these recipients or groups:

"Our sending/forwarding email address here."

Your message wasn't delivered because the recipient's email provider rejected it.

Diagnostic information for administrators:

Generating server: AM0PR0302MB3316.eurprd03.prod.outlook.com

"Our sending/forwarding email address here."
Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

==========

"Your organization does now allow external forwarding."
Is that our organization in Zendesk? If so, have I missed to make some setting right for this to work?

Support address works, SPF works, the DNS settings work, all verified. 

Thanks in advance. 

Best regards, Sten

Afficher le commentaire · Publication le 03 nov. 2021 · Sten Olsson

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