Austin Ellsworth

Thank you, Amisha Sharma!
Have a great day! :)

Amisha Sharma,

Control + Backspace, in almost all use cases, removes the last typed word. In a recent change to Zendesk, Control + Backspace now deletes the entire line while in Zendesk Ticketing.

As Kevin stated above, you can even observe the proper function of Control + Backspace in these reply boxes. It will only delete the last word. Doing the same in Zendesk Ticketing will remove the entire line, which is incorrect.

The fix that your team made that was reported by many customers was misunderstood. If users reported that Control + Backspace removing the last typed word was a problem, then those users were misinformed about the function.

This is very inconvenient. I hope more people report this issue so it can be resolved.

EDIT: I thought I should note, Control + Backspace is the shortcut for one word on Windows. On Mac, it would be Option + Delete(Mac's backspace) for one word, and Command + Delete for the whole line.

There may be some confusion based on OS.

Thanks, have a great day!