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Brian Haine
Adhésion le 02 déc. 2021
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Dernière activité le 29 déc. 2021
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Dernière activité effectuée par Brian Haine
Brian Haine a ajouté un commentaire,
As a new ZD customer, so far the SLA feature is very useful.
we have found a few things that we would like to modify.
1st is an SLA option that doesn't get paused. it is all too easy for an agent to set a ticket to pending to pause the timers.
we have SLAs of 5 & 15 mins but the SLA breach doesn't go that granular so sometimes we don't see a breach until an hour later.
we would like to generate emails based on the upcoming SLA breaches.
Afficher le commentaire · Publication le 29 déc. 2021 · Brian Haine
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Brian Haine a créé une publication,
Our agents & customers want to see our logo as part of the agent signature.
Currently, it only works as an Image URL link which gets blocked by most companies in outlook. (which looks terrible)
this seems to be a simple requirement for email communications & hurts user adoption for a new ZD customer!
Publication le 29 déc. 2021 · Brian Haine
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Brian Haine a ajouté un commentaire,
Role & groups would be huge
Afficher le commentaire · Publication le 02 déc. 2021 · Brian Haine
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