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Carl Hajal
Adhésion le 21 févr. 2022
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Dernière activité le 28 juin 2023
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Dernière activité effectuée par Carl Hajal
Carl Hajal a ajouté un commentaire,
Can we have the answer bot send an email to the agent (assignee) instead of the requester?
The suggested articles are not always accurate but it would be nice to prompt the agent with the suggested ones and they can evaluate them.
thank you
Afficher le commentaire · Publication le 21 juil. 2022 · Carl Hajal
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Carl Hajal a ajouté un commentaire,
Can I get a macro to submit a ticket? in other words, can I apply the macro so the email will be automatically sent without having to click the submit button?
Thank you
Afficher le commentaire · Publication le 01 juil. 2022 · Carl Hajal
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Carl Hajal a ajouté un commentaire,
Hello Zendesk Community,
Is there a possible way to generate a report that shows per day/week how much time an agent spent on his/her tickets?
Thank you
Afficher le commentaire · Publication le 17 mai 2022 · Carl Hajal
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Carl Hajal a ajouté un commentaire,
Hello,
is it possible for light agent email replies (reply all from their own emails) to appear as a public comment?
When the reply is a private comment the ticket does not go from pending to open and that could be misleading for agents
thank you
Afficher le commentaire · Publication le 04 mai 2022 · Carl Hajal
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Carl Hajal a ajouté un commentaire,
Hello,
If an agent replies from their email the comment is public but if a light agent replies via their email the comment is private!
Did zendesk publish an update or new settings to allow light agents' email replies to be public?
Afficher le commentaire · Publication le 04 mai 2022 · Carl Hajal
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Carl Hajal a ajouté un commentaire,
Hello,
In email side conversation, would it be possible to have an automatic link to the ticket in the signature of the email?
Slack side conversations include a link to the case and the case number, wondering if that is possible for email side conversations.
Additionally, would it be possible to use placeholders (ex: {{ticket.id}}) in email side conversations? or that's only possible with macros?
Afficher le commentaire · Publication le 28 mars 2022 · Carl Hajal
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Carl Hajal a ajouté un commentaire,
+1
On our end, if an agent mischaracterized a situation or new info came to light, we would like to be able to add it and change tags.
Afficher le commentaire · Publication le 21 févr. 2022 · Carl Hajal
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