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Support Agent Test
Adhésion le 06 nov. 2021
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Dernière activité le 06 nov. 2021
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Dernière activité effectuée par Support Agent Test
Support Agent Test a ajouté un commentaire,
+1 on this functionality. As another user shared, we would love the ability for end-users to escalate cases from their case center. Having some triggers to auto detect some keywords seems to be excessive, and customers should be given a chance to call in for an escalation when they think it is necessary.
@... Do you know if this has been taken into consideration, considering the amount of activity in the thread?
Afficher le commentaire · Modification le 06 nov. 2021 · Support Agent Test
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