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Katya Stefanova

Adhésion le 12 nov. 2021

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Dernière activité le 26 mai 2022

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Dernière activité effectuée par Katya Stefanova

Katya Stefanova a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I'm also inquiring if you can choose which comment to be at the top ? Can we customise 

Afficher le commentaire · Publication le 26 mai 2022 · Katya Stefanova

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Katya Stefanova a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Any update on this one ?

Can I upload articles from Excel file - have got 100 to transfer ?

Afficher le commentaire · Publication le 07 déc. 2021 · Katya Stefanova

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Katya Stefanova a ajouté un commentaire,

CommentaireAI agent basics

trying to activate Answer bot so will start testing on Sandbox.

However none of the articles already created Zendensk are not transferred on Sandbox ?

Does this mean that I have to manually  create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ? 

Afficher le commentaire · Publication le 03 déc. 2021 · Katya Stefanova

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Katya Stefanova a ajouté un commentaire,

CommentaireTicket basics

I've got Rich content in email showing as enabled but we don't get the option for

Changing text color

Afficher le commentaire · Publication le 02 déc. 2021 · Katya Stefanova

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Katya Stefanova a ajouté un commentaire,

CommentaireUsing AI agents for email and web form

Can you test it in Sandbox ?

We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ? 

Afficher le commentaire · Publication le 02 déc. 2021 · Katya Stefanova

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Katya Stefanova a ajouté un commentaire,

CommentaireBusiness rules

There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed. 

When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?

Is there other menu that I have to go to and edit ?

Afficher le commentaire · Publication le 12 nov. 2021 · Katya Stefanova

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