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Patricia Butcheck

Adhésion le 22 févr. 2023

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Dernière activité le 19 avr. 2024

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Patricia Butcheck a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Adding to the group; we have SLAs that are measured in minutes and not hours.  Hopefully an update will be released.  Adding note to keep informed of any announcements.

Afficher le commentaire · Publication le 19 avr. 2024 · Patricia Butcheck

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Patricia Butcheck a ajouté un commentaire,

CommentaireHow to fix access issues

apologies for the delay; yes I did receive and thank you.  We already have this setting applied, and I got distracted by further investigations. Please feel free to close this ticket with my appreciation. 

Afficher le commentaire · Publication le 25 oct. 2023 · Patricia Butcheck

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Patricia Butcheck a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I guess I'm here to chime in.  We are struggling to manage the various cross-team engagements when our agents cannot see the tickets they are following in the same place where they find tickets they are assigned. 

Afficher le commentaire · Publication le 22 févr. 2023 · Patricia Butcheck

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