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Patricia Butcheck
Adhésion le 22 févr. 2023
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Dernière activité le 19 avr. 2024
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Dernière activité effectuée par Patricia Butcheck
Patricia Butcheck a ajouté un commentaire,
Adding to the group; we have SLAs that are measured in minutes and not hours. Hopefully an update will be released. Adding note to keep informed of any announcements.
Afficher le commentaire · Publication le 19 avr. 2024 · Patricia Butcheck
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Patricia Butcheck a ajouté un commentaire,
apologies for the delay; yes I did receive and thank you. We already have this setting applied, and I got distracted by further investigations. Please feel free to close this ticket with my appreciation.
Afficher le commentaire · Publication le 25 oct. 2023 · Patricia Butcheck
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Patricia Butcheck a ajouté un commentaire,
I guess I'm here to chime in. We are struggling to manage the various cross-team engagements when our agents cannot see the tickets they are following in the same place where they find tickets they are assigned.
Afficher le commentaire · Publication le 22 févr. 2023 · Patricia Butcheck
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