Jordan Moore

1. Communauté
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

WHYYYYYYYYYYYYYYYYYYYYYY Can Zendesk not address customer requests. People have been asking for you to have an option to disable Follow-Ups since 2017 on here (SIX YEARS). It has caused a major mes...

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• Jordan Moore
• Création 13 juillet 2023 14:39
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

We're perfectly fine with our views. We're not struggling at all to manage the views. Our struggle is with the cap on the number. We'll likely be adding another 50 views this year to begin building...

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• Jordan Moore
• Modifié 10 juillet 2023 01:11
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Salvador Vazquez 30 is nowhere near enough. Just one of our assignee groups, has 17 workqueue for different business processes. We have more than 10 assignee groups, each with their own set of queu...

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• Jordan Moore
• Création 9 juin 2023 17:57
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

FYI, Zendesk...138 people voted on this. What was the point of asking people to vote on this if there was no intent on implementation? Turn on categories and nesting.

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• Jordan Moore
• Création 8 juin 2023 04:51
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Mark Pinfold appreciate the suggestion. We're already using Lovely Views...it works, But we we're just fed up with having to constantly buy some third party app to accomplish what honestly should j...

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• Jordan Moore
• Création 8 juin 2023 04:47
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

EJ they are neverrrr going to implement this enhancement. We've been begging for it. So long as Zendesk has become comfortable with subsidizing development to their third party marketplace, they ha...

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• Jordan Moore
• Création 7 juin 2023 21:03
• 0 vote

1. People
2. People advice and troubleshooting
3. How do I bulk delete organizations and users in Zendesk Support?

Yet again, another think that Zendesk painful got wrong. People have asked for this for years. Create the bulk delete already. What's the hold up?

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• Jordan Moore
• Création 10 mai 2023 01:58
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Views limitation

Yosef CohenCohen Thank you for the option. But we really do not want a top menu drop-down. We need a full screen views dashboard similar to LovelyViews, with left-hand navigation. We have over 100+...

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• Jordan Moore
• Création 17 avril 2023 17:05
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Views limitation

We have only been live for 6 months, and we already have 83 views (all needed to manage work queues). The limit needs to be majorly increased. If you even have a handful of assignee groups, you wil...

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• Jordan Moore
• Création 31 mars 2023 06:27
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Internal Chat function while using Zendesk Agent Workspace

PLEASE TURN THIS BACK ON.  There is no valid reason for it not to be on.  Once again, were faced with having to find some sort of cumbersome, subpar, app that doesnt do the job. Our internal team n...

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• Jordan Moore
• Modifié 30 mars 2023 21:22
• 1 vote