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Olivier Tassinari

Adhésion le 29 déc. 2021

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Dernière activité le 13 févr. 2025

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Olivier Tassinari a ajouté un commentaire,

Commentaire de la communauté Feedback - Developer Platform

Afficher le commentaire · Modification le 01 janv. 2025 · Olivier Tassinari

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Olivier Tassinari a ajouté un commentaire,

CommentaireTicket management

Could we show the email address the deleted ticket is coming from? The API doesn't return them either: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#list-deleted-tickets.

Afficher le commentaire · Modification le 07 juin 2024 · Olivier Tassinari

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Olivier Tassinari a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I have the same problem. When I add a link from one Zendesk page to another (using the native Zendesk support cross-page link feature), Zendesk uses (in the final HTML output) a link in this format `https://[domain]/hc/en-us/articles/[id]` but then does a 301 redirection to a `https://[domain]/hc/en-us/articles/[id]-[slug]` once a user decides to visit the link, adding ~200ms of latency to the page load (two .html page load).

I'm sorry, but this is #amateur-hour. Can we fix this? I would expect Zendesk to correct link pages within its own domain. Thanks

Afficher le commentaire · Modification le 05 mai 2024 · Olivier Tassinari

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Olivier Tassinari a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

I have experienced the same issue, conversations don't collapse in Gmail.

Afficher le commentaire · Publication le 22 nov. 2023 · Olivier Tassinari

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Olivier Tassinari a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Afficher le commentaire · Publication le 29 janv. 2023 · Olivier Tassinari

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Olivier Tassinari a ajouté un commentaire,

CommentaireAdditional ticket channels

How can we disable the tabs entirely?

It would be much better for me to use Chrome's tabs for the same purpose (the tabs are better implemented by Chrome than by Zendesk).

Afficher le commentaire · Publication le 24 sept. 2022 · Olivier Tassinari

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Olivier Tassinari a ajouté un commentaire,

CommentaireFormatting and customizing your email

> The default formatting for Zendesk Support emails is nice if you're setup as a ticketing system.

I think that it would be great to explain why it's nice. I would like to understand the tradeoff taken. In practice, I can't wrap my head around why Zendesk has the current default email template, or why the UX is superior.

 

 

Afficher le commentaire · Modification le 17 avr. 2022 · Olivier Tassinari

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