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Vivek Buthello
Adhésion le 12 juil. 2022
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Dernière activité le 12 févr. 2024
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Vivek Buthello a ajouté un commentaire,
Why ZD subscribers are restricted from good features !! Are these only restricted for ZD and not to their clients !!!!
Afficher le commentaire · Publication le 12 févr. 2024 · Vivek Buthello
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Vivek Buthello a créé une publication,
We get tickets for issues multiple clients but the concern/issue is related to same concern.
We use to escalate this to development team while escalating/assigning to development instead of assigning N number of tickets We want to create one ticket with case details and assign this to development.
so for this I want unique series so that can manage escalated tickets easily and wont create mess at escalation level.
Publication le 05 mai 2023 · Vivek Buthello
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Vivek Buthello a créé une publication,
when we use Bot in Social media, When client DM it search DM text instead of offering Bot Flow.
Publication le 26 juil. 2022 · Vivek Buthello
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Vivek Buthello a ajouté un commentaire,
As observed Zendesk Bot wont allows user to Jump on Top or beginning even when they communicating with Bot but it gives Start Over button if they search something not listed in Guide, so cant we get this start Over button in Designing option so where ever needed can add this and Just ask user to click on it.
After raising request to agent it remains in same state till the time case is open is second drawback of Bot. Looking for immediate solution on this.
Afficher le commentaire · Publication le 12 juil. 2022 · Vivek Buthello
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