I. Smit

1. Communauté
2. Feedback - Ticketing System (Support)
3. add private mail to existing ticket

Marjana CowanFair and understandable point. But on the other side, not all processes are the same and every company has made/is making its own choices that way.  In our case, by the way, this is no...

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• I. Smit
• Création 23 septembre 2022 08:04
• 0 vote

1. Agent guide
2. Ticket management
3. Using the Mail API to update ticket properties from your inbox

It is very unfortunate that it is not possible for an agent to link an email message from his/her private mailbox to an existing ticket using, for example, the syntax #ticket 123

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• I. Smit
• Création 22 septembre 2022 08:55
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Creating conditional ticket fields

@...Unfortunately, this option does not support rich text formatting. In addition, the link you show is fairly short. But imagine you want to link to a longer link, such as:  "https://zoek.officiel...

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• I. Smit
• Création 25 février 2022 08:55
• 1 vote

1. Support
2. ...
3. Ticket customization
4. Creating conditional ticket fields

Is there a way to copy the field conditions in a form, which are set at the end user, to the agent? I have a form with over 100 conditions at the end user. I want to copy these conditions to the ag...

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• I. Smit
• Création 1 décembre 2021 10:20
• 0 vote