Trust Payments Ltd.

1. Explore
2. ...
3. Creating dashboards
4. Comparing features available in the dashboard builder

I agree with much of the comment above on missing features and note Export is not really discussed too much.  Is this still due for General Release?  When is General Release due?

• Afficher le commentaire
• Trust Payments Ltd.
• Création 26 avril 2023 12:23
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Custom Statuses

Exactly that, I agree with Tim.  My previous post is still pending approval, I guess because I included an image.  Here it is in text only:Hey Erin, thanks for this.  So are you saying that other p...

• Afficher le commentaire
• Trust Payments Ltd.
• Modifié 25 avril 2023 17:25
• 2 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Custom Statuses

Hey Erin, thanks for this.  So are you saying that other parts of the reporting dataset for tickets, such as on the below will dynamically reflect any custom statuses?  Are our custom statuses now ...

• Afficher le commentaire
• Trust Payments Ltd.
• Modifié 25 avril 2023 17:09
• 2 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Custom Statuses

The lack of reporting is meaning we cannot use the custom status functionality. It is stopping us expanding Zendesk use further in our business - and needs addressing asap.

• Afficher le commentaire
• Trust Payments Ltd.
• Création 25 avril 2023 11:04
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

I understand lots of people wanted this changed (and I agreed, as long as configurable by us which one - subject or requester - is displayed.  Our teams are wholly used to the requester now and so ...

• Afficher le commentaire
• Trust Payments Ltd.
• Création 7 mars 2023 16:34
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Show ticket title in tab, not requester name

Should be configurable to choose  between the two at least.  Or - at least display the title when you hover on the tab

• Afficher le commentaire
• Trust Payments Ltd.
• Création 9 novembre 2022 18:35
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on created and solved tickets

The original poster here seemed to include an image , which I'm unable to view on the post still...Having read through the thread, I'm still confused about how I can have the following 2 KPIs (can ...

• Afficher le commentaire
• Trust Payments Ltd.
• Création 28 juin 2022 13:59
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Any update please Salvador Vazquez or Nicole Saunders - keen to understand latest as have just expanded use of ZD in our organisation.  So, view will soon become a challenge for us.  (cc Dermot Cle...

• Afficher le commentaire
• Trust Payments Ltd.
• Création 21 juin 2022 21:27
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

Totally agree, this is a critical feature and is preventing us from creating efficient reporting processes internally.  This coupled with no Explore API leaves us hand-tied to properly manage perfo...

• Afficher le commentaire
• Trust Payments Ltd.
• Création 21 juin 2022 17:07
• 2 votes