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Evan Lewis

Adhésion le 23 févr. 2022

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Dernière activité le 10 mars 2022

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Evan Lewis a ajouté un commentaire,

CommentaireTicket management

Dane

Thank you for the prompt reply. I understand the messaging you posted above. The problem is that the logic in the Admin Center UI is wrong. I am locked out of a feature that the plan I am paying for supports.

This is what I see in Admin Center (Account > Appearance > Branding):

I am unable to manage multiple brands, even though I have ZSuite Professional.

Afficher le commentaire · Publication le 10 mars 2022 · Evan Lewis

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Evan Lewis a ajouté un commentaire,

CommentaireTicket management

My company is subscribed to Suite Professional. I have been able to successfully add a second brand in Account > Brand management.

However, in Appearance > Branding, under Zendesk Support multibrand, it says, "Upgrading to the Support Enterprise plan enables you to manage five brands by linking your separately branded accounts to a central Zendesk account."

My understanding is that multibrand support should be available with my Suite Professional subscription.

Afficher le commentaire · Publication le 23 févr. 2022 · Evan Lewis

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