Guntis Rusa

Hello there,

We hope you're doing well!

Our team has been working on a solution proposals to address the issue in this thread, and we're eager to gather feedback from you to better understand and validate the usability of our proposed changes. This will help us ensure that we're on the right track to meet your needs and improve overall satisfaction with Zendesk Guide.

We're looking for participants who:

• Regularly create and manage articles in Zendesk Guide.
• Experience challenges in replicating the same content across multiple sections or brands, leading to content duplication.
• Are interested in providing feedback on our proposed changes to address this issue.

The study will involve a 1-hour session, during which you'll have the opportunity to test a prototype of our proposed changes and share your thoughts on the potential improvements.

If you're interested in participating and fit the criteria mentioned above, please click the following invitation link, which will start with a short screener survey: Invitation Link

Thank you in advance for considering this opportunity. Your participation and feedback are invaluable to us, and we truly appreciate your support in making Zendesk Guide even better for all our customers!